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What To Do In An Emergency

Emergency Service

The following information has been provided for customers of Enbridge St. Lawrence Gas, or other parties who might report a gas related problem in an area served by Enbridge St. Lawrence Gas.

If you are NOT a Enbridge St. Lawrence Gas customer, we recommend you consult with your fuel provider, your local fire department, or emergency response organization, for emergency instructions.

Recognizing an Emergency Situation

  1.     gas odor, or fumes (indoors or outdoors)
  2.     a hissing sound (indoors or outdoors, near gas facilities)
  3.     you have a carbon monoxide detector and the alarm sounds
  4.     individual(s) exhibits symptoms of carbon monoxide poisoning
  5.     a broken gas pipe or meter

Enbridge St. Lawrence Gas offers 24-Hour Emergency at no charge to our customers.

Contact us at 800-673-3301. Call us to report:

  1.     any gas odor, fumes, or gas leaks
  2.     carbon monoxide presence
  3.     fires that involve natural gas
  4.     a broken gas pipe or meter

If you smell gas, or suspect the presence of carbon monoxide, INDOORS

If you notice a smell of gas in your home or business, or suspect the presence of carbon monoxide, please follow the steps below:

  1.     Remain calm.
  2.     Call Enbridge St. Lawrence Gas immediately (24 hour service at 800-673-3301). Be sure to give your complete address.
  3.     Open doors and windows to get fresh air into the rooms.
  4.     If the smell gets stronger, remain calm.
    • Get everyone out of your home immediately, leaving the windows and doors open to allow air to enter.
    • Don't use your phone, including a cell phone. Call Enbridge St. Lawrence Gas from a neighbor's home, your cell phone OUTSIDE, or a pay phone.
    • Do not turn any electrical switches (lights, appliances) either on or off. Do not use your doorbell.
    • Don't use lighters or matches, and don't smoke.
    • If an individual(s) exhibit symptoms of carbon monoxide exposure, call 911 or your local fire department, and wait outside the premises for help to arrive.

If you smell gas, OUTDOORS

If there is a gas odor in your yard or on your street, it could mean there is a gas line that has been damaged. Please follow the steps below:

  1.     Call Enbridge St. Lawrence Gas immediately (24 hour service at 800-673-3301). Be sure to give your complete address.
  2.     Keep yourself and others clear of the area.
  3.     Don't use a cellular telephone near the area of the gas odor.
  4.     Don't start any motors or motor vehicles near the area of the gas odor.
  5.     Don't use lighters or matches and do not smoke.
EMERGENCY SERVICE
BEFORE YOU DIG