On-line customer service

Report a meter reading

St. Lawrence Gas will read your meter every other month throughout the year.  In the months when your meter is not read, you will receive a bill based on an estimated reading, determined by a method approved by the New York State Public Service Commission.

The date you are due for an estimated reading will be stated on your bill.  If you wish, you may read your own meter on that date and call the reading to our billing department or e-mail your reading to us.

It is important that you read your meter on the date it is scheduled to be estimated and call or e-mail as soon as possible.

Send your reading to us.

How to read your meter.

Sign-up for budget billing plan

St. Lawrence Gas can make it easier to plan your monthly budget and avoid the large fluctuations in your gas bill from summer to winter months. Plus, avoid the big heating bills that come right after the holidays, when gas use is typically at its highest. With our Budget Billing Plan, you pay the same amount each month, with periodic adjustments if necessary. We will project your gas bill, based on historical usage. At the end of the budget year in August, we reconcile your account. Both residential and commercial heating customers are eligible for the Plan. To sign-up, the only requirement is that your account must not be overdue. 

Sign up for budget billing

Automatic Debit Plan

Many of you have been asking for it. It’s the St. Lawrence Gas Automatic Debit Plan (ADP). Now you can have your natural gas and rental equipment bills deducted from your checking account automatically. Forget about check writing, stamps, mailing and due dates!

You will still receive your regular monthly bill and you will have at least 10 days to review your bill before your account will be debited.  Once you sign up, you will be notified of the exact date that the funds will be withdrawn from your checking account.  This will vary per customer depending on the billing cycle.  The ADP is open to both budget and non-budget customers.

How to get started:

By completing and returning your enrollment form below, along with a VOIDED check from your checking account, you will authorize St. Lawrence Gas to activate the Automatic Debit Plan.  Beginning in four to six weeks (we will notify you by mail when it will begin), your St. Lawrence Gas bills and rental bills will be withdrawn from your checking account.

Click Here to download the enrollment form.

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Frequently asked questions:

What if I change my bank or bank account?

In either case, you would need to reapply and provide a new voided check from the new account.

What happens if my account “bounces” when a payment is withdrawn?

If your account has insufficient funds at withdrawal, you may receive a phone call from our Collections Department. If we cannot reach you, no funds will be collected on the account this month. (An insufficient funds charge of $10.00 will apply for each unsuccessful attempt.) The amount due will be carried forward to next month’s billing as a previous balance. It will be withdrawn, along with the current bill and any applicable NSF fees and late charges at the next scheduled withdrawal date. (Two occurrences of insufficient funds will result in your account being dropped from ADP participation.)

Can I wait and sign up later?

ADP is available anytime you want to start.

What happens if I move?

The entire amount of your final bill will be withdrawn on your next normal withdrawal date. If you are moving within our service territory, you must request that Automatic Debit be continued at your new address.

Can I continue to pay an old bill through a Deferred Payment Plan and also sign up for the ADP?

Presently, you must have paid off your Deferred Payment Plan in order to sign up for ADP.

Sign-up for service

When you request to have your service transferred or connected, we will process your request within four business days.  You need to indicate the date you want to connect service - this should be a week day (Monday through Friday) that is not a holiday.

The request for service is subject to approval by St. Lawrence Gas.  If there is a conflict or a security deposit is required, you well be contacted at the phone number you provide.

Note that if the gas service is currently off at the location, an adult will need to be present.

Starting your service

Disconnect service

When you request to have your service disconnected, we will process your request within four business days.  You need to indicate the date you want to disconnect service - this should be a week day (Monday through Friday) that is not a holiday.

Disconnect your service

View my account

Landlord agreement application

St. Lawrence gas can provide a landlord with continuous natural gas service whenever a tenant requests the service to be discontinued.  To take advantage of this program, you need to complete and return the Landlord Agreement Application.

Click Here to download a landlord agreement form.

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