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Customer Communication - March 2014

Important Information for our customers

Recently it has come to our attention that people are contacting Enbridge St. Lawrence Gas customers, by phone and email, demanding payment or offering a discount for being a good paying customer. They may request you provide sensitive bank account information or credit/debit card numbers and ask you to agree to make an immediate payment. Do not give out this information!

While we do contact customers with past due balances by phone to offer payment options, we never demand payment over the telephone. New York State Public Service Commission rules and regulations do not allow us to offer discounts on our approved rates. If you doubt who is contacting you, please call our office at the appropriate number below to confirm.

Massena, Madrid, Norfolk, Raymondville, Waddington: 315-769-3516 Ext.2
Canton, Lisbon, Ogdensburg, Potsdam: 315-322-5792 Ext 2
Norwood, Heuvelton, Gouverneur, Lewis County and Franklin 1-800-454-2201 Ext.2

 

Posted: March 26, 2014
EMERGENCY SERVICE
BEFORE YOU DIG