COVID-19 Update
Liberty Utilities cares about our customers and employees. Click to find out what precautions we are taking in light of COVID-19.
Category: Safety
Door to Door Scam Warning
We are aware of a door-to-door scam in which apparent sales representatives visit residences of Liberty customers and claim they have been […]
Bill Printing Delayed
Unfortunately the migration to the new system has caused some delays in generating your bill. Our billing and IT teams are working […]
Massena Office Drop Box Unavailable at This Time
Please note the outside drop slot at our Massena office is temporarily unavailable due to renovations to our lobby. Please access our […]
Mask Donation
Liberty employees started to distribute masks last week to first responders and other individuals in our communities that must continue working outside […]
Robocall Scam Alert
We have been notified of a scam in the area where a robocall claims a customer has been overcharged and that a […]
Low Income Assistance Extended Thru End of June
All Heap benefits are now available until June 30, 2020. They have added a 3rd emergency benefit that is available to customers […]
Liberty Utilities Reminds Customers to Keep Meter, Regulator and Vents Clear of Snow and Ice
MASSENA, NY – (November 12, 2019) As a large winter storm hits northern New York, Liberty Utilities is reminding all natural gas […]